Refund policy

Midnight Fantasy Return & Resolution Policy

At Midnight Fantasy, the health, safety, and satisfaction of our customers is our top priority. Because of the intimate and personal nature of the products we sell, we do not accept returns or exchanges on any items once they have been delivered. This strict policy is in place to protect our customers and staff from potential health and safety risks.

However — we understand that things don’t always go as planned. While items cannot be returned, Midnight Fantasy is committed to fixing the situation if something goes wrong.

🔒 No Return Policy

Due to hygiene and safety regulations, all sales are final once the order has been delivered and accepted by the customer. This includes, but is not limited to:

  • Adult toys, vibrators, dildos, and massagers

  • Lubes, oils, and body products

  • Lingerie and intimate apparel

  • BDSM gear, restraints, and accessories

  • Any item designed to come into contact with the body or bodily fluids

Once these items leave our facility, they are considered non-refundable and non-resalable for the safety of all customers.

✅ Our Resolution Promise

While we cannot accept returns, we will work with you to make it right if:

  1. You receive a defective product

  2. You receive the wrong item due to our error

  3. Your item arrives damaged in transit

If any of these apply, please contact us within 7 days of receiving your order with the following:

  • Your order number

  • Clear photos or video of the issue

  • A short description of the problem

Our team will review your case and determine the best solution, which may include:

  • A replacement item

  • A store credit

  • Assistance through the manufacturer’s warranty

We handle every case individually because your experience matters.

🚫 What We Cannot Help With

We are unable to provide replacements or credits in the following cases:

  • Change of mind after delivery

  • Ordering the wrong item, size, or color

  • Damage caused by misuse, improper cleaning, or modification

  • Issues reported after the 7-day claim window

We strongly recommend carefully reviewing product descriptions, sizes, and materials before placing your order.

📦 Order Responsibility & Shipping

Once your order is marked as delivered by the carrier, Midnight Fantasy is not responsible for lost or stolen packages. We strongly encourage customers to ship to a secure location or request signature confirmation if needed.

💌 Contact Us

If there is an issue, we are here to help.
Please contact our support team at:

Email: Midnightfantasy365@gmail.com
Subject Line: Order Issue – [Your Order Number] (be sure to flag it as a high priority)

Midnight Fantasy believes in clear communication, fair solutions, and customer safety first.
No returns — but we’ll never leave you hanging.